(Updated as of 25th May 2018)
Maintaining the security of your data is of paramount importance to us and we are committed to respecting your privacy rights.
This notice, which including without limitation applies when using any of our trading companies or information/trading websites such as but not limited to: www.gcrookandsons.co.uk , www.gcsagricentre.co.uk , www.gcsaa.co.uk , www.gahotel.co.uk , www.newinnwestknighton.co.uk , www.blackdogbroadmayne.co.uk , www.claypigeonraceway.com provides you with information about:
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the General Data Protection Regulation (EU Regulation 2016/679, when applicable, the “GDPR”), and the EU Data Protection Directive (Directive 95/46/EC), the data controller is G Crook & Sons of Lower Glebe Farm, West Knighton, Dorchester, Dorset, DT28PE
Although the precise details of the personal information collected will vary according to the specific purpose for which we are collecting the information, we may collect and process the following data about you:
We may use information held about you in the following ways:
Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave any of our websites, we encourage you to read the privacy notice of every website you visit.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and to deliver a better and more personalised service. They enable us:
In order to make certain that we provide the correct level of service and suitable products to you, we may need to share your personal data with third parties.
We may disclose your personal information to:
It is sometimes necessary for us to share your data outside of the European Economic Area (EEA). This generally occurs when our service providers are located outside of the EEA or you are based outside of the EEA.
If this happens, we will ensure that the transfer will be compliant with the relevant data protections laws including the GDPR.
Our standard practice is to use standard contractual clauses which have been approved by the European Commission for such transfers.
We are committed to keeping your personal data safe and secure and employ a number of security measures such as:
Monitoring and auditing our service providers to ensure they have an adequate level of protection and are GDPR compliant.
All credit and debit card payment transactions are initiated on our websites, phone bookings and internet bookings via internationally recognised and approved payment processing companies such as www.PayPal.com, www.welcomeanywhere.net, www.cultuzz.com, Barclaycard Financial services, all of which have been vetted for their GDPR compliance with regards to processing personal data, and or via your online reservation provider i.e. www.bookings.com, www.expedia.com etc.
All information you provide to us is stored on our secure servers, and via encrypted data held on the cloud or google drive data storage servers.We use all reasonable, organisational, technical and administrative measures to protect personal information under our control. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to maximise any potential unauthorised access.
The personal data that you provide to us in order to purchase goods or create bookings for other services and other personal data generated for transactional agreements is processed as it is necessary for the performance of a contract with you.
All other personal data is processed for our legitimate interests (as set out below) and to comply with our legal obligations.
In general, we only rely on consent:
To send direct marketing communications to customers via email, Postal services or text message.
To contact existing and new customers by electronic means.
You have the right to withdraw your consent at any time.
Our legitimate Business Interests
The normal legal basis for processing customer data, is that it is necessary for our legitimate business interests including:-
Selling and supplying goods and services to our customers;
Protecting customers, employees and other individuals and maintaining their safety, health and welfare;
Promoting, marketing and advertising our products and services;
Sending promotional communications which are relevant and tailored to individual customers;
Complying with our legal and regulatory obligations;
Preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
Handling customer contacts, queries, complaints or disputes;
Managing insurance claims by customers;
Protecting us and our employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to us;
Effectively handling any legal claims or regulatory enforcement actions taken against us.
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
Our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Our standard procedures to manage data retention is to retain customer data for 7 years to support some of our parts warranty and or for Legal and or Financial requirements, where data is not required for these reasons it may be deleted before this period.
The email marketing unsubscribe message request will remove your details from marketing lists and wherever possible confirmation of your removal will be sent to your email address.
Data back-ups can take up to 30 days to remove specific data from the system
We will take all reasonable steps under Article 17 of the GDPR to meet data subject requests.
If you have any questions about how we use your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means:
Email us on: firstname.lastname@example.org Subject: GDPR Enquiries
By Post to: GDPR Enquiries, G Crook & Sons, Lower Glebe Farm, West Knighton, Dorchester, Dorset, DT28PEYou have the right to make a complaint at any time to the local data protection supervisory authority which, for the UK, is the Information Commissioner’s Office (ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance and we will do our utmost to deal with any enquiries or issues that you may have in a timely and professional manor.